Quality

Delivering Quality Palliative Care

The mission of Willow Burn is to maintain the high quality of our service through ongoing reflection, evaluation, education and governance. The outcome is a safer, more efficient, cost-effective palliative care service that better satisfies patients and carers needs.

How do we achieve this?

• We are regulated by the Care Quality Commission who annually assess our service against the Care Standards Act 2000

Care Quality Commission Review of Compliance Report January 2012

Care Quality Commission Inspection Report 2009-2010

Regulatory Assessment Statement 2008-2009

Regulatory Assessment Statement 2007-2008

• Audited accounts are submitted at the AGM and published by the Charities Commission and Companies House

• Patient satisfaction questionnaires are provided on discharge with a freepost envelope for return ensuring anonymity.

Patient satisfaction survey report 2009 - 2010

Patient satisfaction survey report 2008

• The Hospice is currently undertaking the Investors in People and Comparable Health Knowledge System Hospice accreditation programme

Quality catering service

On 25^th October 2010 Durham County Council Environmental Health Department carried out an unannounced inspection of Willow Burns kitchen and catering service. As a result a 5 Star Hygiene Rating was awarded for the high standards of food safety management and very high compliance with food safety legislation.

Val and Chris our catering staff are to be commended for maintaining these high standards while delivering delicious high quality nutritious food.

Award letter 2010