Contact Us

Address

Willow Burn is located on the old Maiden Law Hospital site in Lanchester, County Durham.

The postal address is as follows:

Willow Burn
Maiden Law Hospital
Howden Bank, Lanchester
Durham, DH7 0QS

General Enquiries

For general telephone enquiries please contact:
01207 529224

For Confidential (Safe Haven) Fax enquiries please contact:
01207 529303

You can also email us at: enquiries@willow-burn.co.uk

General Enquiries Contact Form

For formal complaints about clinical service provision please contact

The Clinical Services Manager (Registered Manager) - Janet Ridley: jridley@willow-burn.co.uk

If you require assistance to make a complaint about clinical service provision please contact ICAS on0300 456 8348. ICAS stands for the Independent Complaints Advocacy Service. It is a free and confidential service that is independent of the NHS and tailored to individual client need.

Patients who want and are able to raise their concerns are empowered to do so. Patients with more complex needs have access to specialist advocates who can support them through the official complaints process.

How can ICAS help you?

An experienced worker, known as an Advocate, can

  • help you to write letters to the right people
  • prepare you for and go to meetings with you
  • help you explore your options at every stage of the complaint
  • answer questions to help you make decisions

For all other complaints please contact

The Chief Executive (Responsible Person) - Helen Mills: hmills@willow-burn.co.uk

Donate

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Events

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